PRIVACY POLICY
Privacy Policy
Fusion Reactors – Privacy Policy
Last updated: 01 December 2025
Fusion Reactors (“Fusion Reactors”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit fusionreactors.com.au, make a purchase, or otherwise interact with us.
By using our website or providing your personal information to us, you agree to the collection, use and disclosure of your information in accordance with this Privacy Policy and any applicable laws, including the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
1. Who We Are & How to Contact Us
Fusion Reactors is a small Australian business specialising in custom lighting solutions, USB conversion kits, and accessories for collectible figures and displays.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:
• Email: Hendra@fusionreactors.com.au
• Website: fusionreactors.com.au
2. What Personal Information We Collect
The types of personal information we may collect include:
• Contact details: name, email address, phone number, postal/delivery address.
• Account information: username, password, order history, wishlist, loyalty/points balance.
• Order and payment details: items purchased, order value, billing address, chosen payment method. Payment card details are processed securely by our payment providers and are not stored in full by us.
• Communication information: messages you send to us (for example, via email, contact forms, or social media), and any information you provide in product reviews or feedback.
• Technical information: IP address, device type, browser type, operating system, pages viewed, time spent on the site, and other analytics data collected via cookies and similar technologies.
• Personalisation and custom work information: details about your figures and display setups (for example, figure names, HT MMS codes, battery specifications, measurements, preferences), and any reference images or notes you provide.
• Marketing preferences: your choices about receiving newsletters, updates and promotional offers.
3. How We Collect Personal Information
We may collect personal information in the following ways:
• Directly from you when you:
– Create an account or place an order on fusionreactors.com.au;
– Contact us via email, website forms, or social media;
– Join our loyalty program (“Fusion Points”);
– Enter competitions, promotions or surveys;
– Provide personalisation details for custom work.
• Automatically when you use our website, via cookies and similar technologies that collect technical and usage data.
• From third parties such as payment processors, analytics providers, and social media platforms, where you have agreed for your information to be shared with us.
4. How We Use Your Personal Information
We use your personal information for purposes including:
• Processing and fulfilling your orders, including shipping, tracking and customer support.
• Creating and managing your account and loyalty program participation.
• Providing you with information about your orders, including confirmations, updates and support responses.
• Personalising your experience on the site, such as remembering your preferences and showing relevant products.
• Managing and delivering custom work and commissioned projects based on your specifications.
• Administering promotions, contests, giveaways and loyalty rewards.
• Sending marketing communications (where permitted), such as news, product updates and special offers.
• Improving our website, products and services, including through analytics and feedback.
• Preventing and detecting fraud, misuse or security incidents.
• Complying with legal obligations and responding to lawful requests from authorities.
5. Cookies & Similar Technologies
We use cookies and similar technologies (such as pixels and tags) to help our website function properly, to understand how visitors use our site, and to support marketing and analytics.
Cookies may be used to:
• Keep you signed in to your account;
• Remember items in your cart or wish list;
• Analyse site traffic and usage patterns;
• Measure the effectiveness of our advertising and social media campaigns.
You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website and your shopping experience.
6. Marketing Communications
If you opt in to receive marketing communications from us (for example, by subscribing to a newsletter or ticking a box at checkout), we may send you emails or other messages about new products, special offers, and updates.
You can opt out of marketing communications at any time by:
• Clicking the “unsubscribe” link provided in our emails; or
• Contacting us directly using the details in section 1.
Even if you opt out of marketing, we may still send you non-promotional messages related to your orders, account, or important updates about our services.
7. When We Share Your Personal Information
We do not sell your personal information. We may share your information with trusted third parties where necessary to run our business and provide our services, including:
• Service providers: such as website hosting and ecommerce platforms, payment processors (for example, PayPal or card processors), email service providers, IT support, and analytics providers.
• Shipping and logistics partners: such as Australia Post and other carriers to deliver your orders.
• Professional advisers: such as accountants, lawyers or consultants where reasonably necessary.
• Regulators and authorities: where we are required to do so by law, court order, or to protect our legal rights.
• In connection with a business transaction: such as a sale, merger, or restructuring of Fusion Reactors, where personal information may be transferred as part of the business assets.
Where we share your information with service providers, we aim to ensure they only use it to perform services for us and handle it in a manner consistent with this Privacy Policy and applicable laws.
8. Overseas Storage & International Transfers
Our website platform, email service, payment providers and other third-party tools may store or process your personal information on servers located outside Australia. This can include countries such as the United States or other regions where our service providers operate.
By using our website or providing your personal information to us, you acknowledge that your information may be transferred to, stored or processed in countries outside Australia, which may have different data protection laws. We will take reasonable steps to ensure that any overseas recipients handle your information in a way that protects your privacy in line with this Privacy Policy and the Australian Privacy Principles.
9. How Long We Keep Your Personal Information
We retain your personal information for as long as reasonably necessary to fulfil the purposes set out in this Privacy Policy, and to comply with legal, tax, and accounting requirements.
In general:
• Order and transaction records may be kept for a number of years as required by law.
• Account information is kept while your account remains active. If you choose to close your account, we may still retain certain information where required for legal or legitimate business reasons.
• Technical and analytics data may be retained for a shorter period, usually in aggregated or de-identified form.
10. How We Protect Your Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures may include:
• Using secure, reputable ecommerce and payment platforms;
• Limiting access to personal information to those who need it to perform their role;
• Using passwords, encryption and other security safeguards where appropriate.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
11. Your Rights & Choices
Depending on where you live, you may have rights under privacy or consumer laws, including:
• The right to request access to the personal information we hold about you;
• The right to request correction of any inaccurate, incomplete or out-of-date information;
• The right to opt out of marketing communications at any time.
To exercise these rights, please contact us using the details in section 1. We may need to verify your identity before responding to certain requests.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority or the Office of the Australian Information Commissioner (OAIC).
12. Children’s Privacy
Our products and website are intended for adult collectors and are not directed to children under 15 years of age. We do not knowingly collect personal information from children under this age. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete or handle the information in accordance with applicable laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
14. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
• Email: Hendra@fusionreactors.com.au
• Website: fusionreactors.com.au
We will do our best to respond promptly and work with you to resolve any issues.